termscondition




1. CONTENTS

The trademarks, logos and service marks (collectively, “Marks”) as well as the contents (including but not limited to information, communications, software, images, videos and sounds) (collectively, “Contents”) available in the Circlez Estore, including all the contents in linked sites directly or indirectly accessible from the Circlez Estore (hereinafter collectively referred to as “the Marks and Contents”) are provided to you “as is” and “as available” without warranty of any kind either express or implied, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security accuracy or typographical errors. We specifically disclaim any liability or responsibility for any errors, omissions, viruses, defamatory, offensive or other harmful matters in the Marks and Contents. Neither Circlez nor any other party involved in creating, producing, or delivering the Circlez Estore is liable for any direct, incidental, consequential, indirect, or punitive damages or losses arising out of your access to, or use of, or inability to use or access, the Circlez Estore.
Any of the Marks and/or Contents downloaded, uploaded or otherwise obtained through the use of the Circlez Estore is done at your own discretion and risk. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the Circlez Estore or on the Internet generally.

2. PERSONAL USE AND INTELLECTUAL PROPERTY RIGHTS

By using the Circlez Estore and the linked sites, you agree that it shall be for lawful purposes only.
The Marks and Contents contained on or available on the Circlez Estore belong to Pensonic Sales & Service Sdn. Bhd, its content providers and third party licensors. You should assume that all Marks and Contents on the Circlez Estore are protected by copyright and applicable intellectual property rights unless otherwise noted.
You must not reproduce, modify, transfer, distribute, republish, download, post or transmit the Marks and Contents in any form or by any means including but not limited to electronic, mechanical photocopying or recording without our prior written permission. You agree that the Marks and Contents contained within or available through the Circlez Estore shall not be used for commercial purposes or distributed commercially. Any unauthorized use of the Marks or Contents is strictly prohibited and may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. All our rights are expressly reserved.

3. USER CONDUCT

You are prohibited from posting or transmitting any unlawful, seditious, threatening, defamatory, libellous, obscene, pornographic or profane material or any material on the Circlez Estore or its linked sites that could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability, or otherwise violate any law. We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting such materials.

4. HYPERLINKING

The Web Site may provide links to other web sites hosted by third parties (“Linked Sites”). We do not have the obligation to monitor the content on the Linked Sites and have no discretion to alter, update or control the content on the Linked Sites. Our provision of hyperlink to Linked Sites shall not be construed as an endorsement, authorization, sponsorship, or affiliation with respect to such web sites, their owners, or their providers. You shall assume all risk with respect to its use.
The Linked Sites may contain rules and regulations, privacy provisions, confidentiality provisions, transmission of personal data provisions, and other provisions which differ from the provisions provided here and our Privacy Policy. If you link to otherwise visit any of these Linked Sites, please review their respective terms of use, privacy statements, notices and policies.

5. LIMITATION OF LIABILITY

We do not warrant or represent that the Marks and Contents on the Circlez Estore is complete or up-to-date and have no obligation to update any of the Contents on the Circlez Estore. We may make improvements or changes to the Circlez Estore and the Contents at any time without notice. You agree that Circlez and any of its respective officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential, incidental or indirect damages (including without limitation loss of profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of the Circlez Estore or a Linked Site, or with the delay or inability to use the Circlez Estore or a Linked Site, even if we are made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, the transmission of any viruses which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems such as inability to access your internet service provider, unauthorized access, theft, operator errors, strikes or other labour problems or any force majeure. While we have taken reasonable commercial endeavours to ensure security and maintenance of the Circlez Estore, we cannot and do not guarantee continuous, uninterrupted or secure access to the Circlez Estore.

6. TRANSMISSION OF PERSONAL DATA

By using the Circlez Estore, you are deemed to have read our Privacy Policy which sets out the terms that specifically govern the collection, use, retention and disclosure of your personal data. Accordingly, you have agreed to the terms of our Privacy Policy and given your consent to the collection and transfer of your personal data according to the terms of our Privacy Policy. CONFIDENTIALITY OF USER COMMUNICATION
Except as required by law and in accordance to our Privacy Policy, any communications or materials that you send to the Circlez Estore by electronic mail, postings or otherwise, including any data, questions, comments, suggestions or the like are and will be treated as non-confidential and non-proprietary. We reserve the right to freely use these transmissions and postings by you for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting, without any compensation to you. We shall assume no responsibility and shall not be liable for any unauthorized or unlawful interception or modification of any communication between you and us (whether by electronic mail or otherwise), or for any loss or damage arising thereby (including but not limited to any loss or damage arising out of the unauthorized or fraudulent use of any information contained in or made accessible via such communication).

8. GENERAL

If any of these Terms and Conditions is determined to be legally invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms and Conditions shall continue in effect.
Our failure to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any provision or right.

9. INDEMNITY

You shall indemnify, and hold us and our affiliates harmless from and against any and all claims, losses, liabilities, damages, costs and expenses (including but not limited to legal fees) arising out of your use of the Circlez Estore, any violation of these Terms and Conditions and/or any breach or alleged breach of any of your representations .

10. LAWS AND REGULATIONS

Your access and use of the Circlez Estore shall be governed by and construed in accordance with the laws of Malaysia without reference to its conflicts of law rules and, you agree to submit to the exclusive jurisdiction of the Courts of Malaysia.

Return Policy

1. I ordered multiple items, but I only receive ONE (1), where are my other items?

If you ordered multiple products in one order then you might receive your order in separate parcel due to the weight issue. Each order invoice will tell you the items you can expect to find inside. Please check the order invoices from each parcel you received to ensure no miss any of your order.

Please Contact Us if you find some items missing in your parcel with your order number and the missing item’s name. We will investigate the matter for you right away.

You can also check the status of each of your items online with our appointed Courier Service Provider Order Tracking tool.


2. How do I check delivery lead time of a product?

Delivery to only Peninsular Malaysia and other area will coming soon. For further details on delivery lead times, please check delivery status with our appointed courier service provider portal, click here.



3. Can I pre-arrange/schedule the date of my delivery?

We regret to inform you that we are unable to schedule deliveries. However, you may coordinate with our courier partner once the item is “Shipped” to schedule according to your preference.



4. Do you deliver during weekends and holidays?

Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on business days only.



5. I need my order now, Can Pensonic speed up the delivery?

Unfortunately we are unable to speed up the delivery. The delivery arrival time for your order depends on the ordered from. Please refer to the promised delivery date provided when your order was confirmed.

Should you still want your items earlier, you may coordinate with the courier partner once the item is “Shipped”.



6. I just received an email saying that my item has been shipped. When will I receive my order?

Once shipped, you should receive your order within the promised delivery timeframe of 1–6 business days.

Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.
 

7. I ordered multiple items, but why did I receive only one email and one tracking number?

Your multiple items might fragile. Thus, you will be receiving individual emails for different items.



8. How can I know exact date and time of the delivery?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner’s delivery schedule in your location.



9. Why do I receive my order in separate deliveries?

Products may be shipped from various facilities and therefore deliveries may perform at different times.



10. Can I cancel my order after order has been shipped?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped. By the way, you have an option of rejecting it upon delivery.



11. What if I am not at home when the package arrives?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

You can also contact our customer service at contact us immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.



12. Is there any domestic area Circlez cannot deliver to?

Circlez Estore can deliver to only Peninsular Malaysia.

We work in partnership with 1 established logistic company:  GDEX and also have our own delivery team to serve our customer best.



12. Does Circlez offer international shipments?

International shipment is not available at Pensonic Malaysia at the moment.



13. Can Circlez deliver the package to my office?

Circlez will deliver your order following the address you provide during checkout, whether it is your house address or office address.



14. Can I pick up my order at Pensonic office?

Circlez does not provide you with a self-service delivery location to pick up your orders.

เว็บไซต์นี้มีการใช้งานคุกกี้ เพื่อเพิ่มประสิทธิภาพและประสบการณ์ที่ดีในการใช้งานเว็บไซต์ของท่าน ท่านสามารถอ่านรายละเอียดเพิ่มเติมได้ที่ นโยบายความเป็นส่วนตัว และ นโยบายคุกกี้
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